Access and Licencing FAQ

Wovex is a cloud-based solution and so will run on any browser on Mac or PC or mobile. Chrome is our recommended browser.

It can be hosted in a Wovex-managed Azure Cloud environment or hosted behind your firewall when you have extremely high-security requirements.

If you have any questions on your configuration, then do contact us at [email protected].

Personal, Starter and Advanced Plans can be managed here.

If you are not the administrator for the account, get in touch with them or contact us on Messenger to find out who owns your company account.

If you want to extend your Enterprise licence and you do not have an agreement in place, then please ask us on Messenger

or contact your Wovex representative.

Yes. Wovex provides user and role-based permissions management. Our cloud platform is hosted on Microsoft Azure and has access to the Azure Active Directory services, including AD Identify Protection.

Wovex Cloud supports multiple, simultaneous users in many ways.

Multiple users can log in as they all have separate logins and are allocated permissions based on roles. Queries can all be done simultaneously. When a user updates data, the records are locked to them, and other users accessing the screen are warned. The editing user and other details can also be seen if required. If a user leaves by closing the browser, the lock is timed out after a certain period.

When mapping, Wovex lets you know when someone else is editing the same map view as you, and if they change anything, it alerts you to refresh your screen so as not to overwrite their work. This supports teamwork with mapping and group workshops.

Different settings are available to enable Wovex to support you in how you want to work. If you don't have access to a particular feature, contact your Administrator or ask us about it on Messenger.

All Wovex products are accessed on the cloud or internally hosted by customers.

Wovex was originally a Microsoft Windows-based desktop Mapping and Tracking application, and the move to a fully web-browser-based version is now complete.

Today, Wovex Mapping, Data management, Tracking, Reporting (including Workbooks, BI reports, Dashboards, Value Agreements and administration) are all in the cloud.

Overview

A user is anyone who accesses the system. Each needs a user account and a licence, which is set up as soon as the account is created or any additional users are invited to Wovex.

The account holder can invite multiple users, and each will be verified and set up a username and password.

Why is a unique user account needed?

1. This allows the user to connect and use the system.

2. Wovex can ensure that the organisation has and is using valid licenses.

3. The organisation needs to ensure that each user can access only appropriate areas, functions and data.

4. Any audit and change logs are also connected to the appropriate user account.

User accounts are easy to set up and manage.

Sharing of a single licence is not permitted

Under the Wovex Software Licence Agreement (accepted upon access), each person must have their own named user licence.

Using hardware or software to reduce the number of visible users or devices—such as through “multiplexing” or “connection pooling”—does not reduce the number of licences required.

In all cases, a separate licence is needed for each individual assigned to use the software. Wovex licences are assigned to named users and may not be shared or used concurrently across different devices or users. Access behaviour and device identifiers are monitored via our licence management system.

If you're unsure about your current licence availability, please contact your Administrator or message us directly via Messenger.

We’ve identified a rare issue affecting some users on Google Chrome browsers, relating to a single pop-up message when exiting a form without saving changes.

Google provides several troubleshooting options:

For detailed instructions, you can visit Google's official support page: Google Chrome Troubleshooting

Still experiencing issues?
Contact our support team via Messenger or email us at [email protected] and we’ll help you get it sorted quickly.

Wovex can be hosted in two ways:

All customers begin onboarding and training in a Wovex-hosted cloud environment, even if on-premise hosting is planned later.

This approach allows your team to:

Once you’re ready, the environment and configuration can be transferred to your internal servers.

Wovex can be implemented either in the cloud (default) or in rare situations behind your firewall on a server hosted by your organisation (on-premise).

On-premise hosting involves Wovex providing an update package for installation.

More information is below. This requires the Enterprise Features add-on.

On-premise hosting is available only with the Enterprise Features add-on.
Wovex will provide an installation and update package for your IT team to deploy behind your firewall. This is increasingly rare as 'Cloud First' becomes the default approach universally, for Enterprise customers only.

This model is suitable for organisations with strict data residency or access control requirements.

Need help deciding?
Contact your account manager or message us in-app and we’ll help you explore the best setup for your organisation.