No.

All our trialists and customers are offered onboarding guides within the software and with videos and help articles to make sure they have the basics at their fingertips in the first few days and as they explore the features. Wovex's help messages tool, Help article library and video lessons are all included in the price. The messaging system gives you access to real people for your trickier questions and we can set up short calls to fix any set-up queries or sales answers that you need.

Wovex has decades of benefits realisation expertise built into its forms, Measure Packs and workflow tools, straight out of the box. Quick start features, user guiding and shortcuts will allow you to get started quickly, and see insights in no time.

Enterprise Customers are offered wider onboarding and personalised packages for implementation depending on their experience. Training and onboarding packages are recommended if you are going to go beyond the standard Pro approaches into richer insights and permission tailoring, to enable you to get the most value out of Wovex.

We also have a global network of partners local to you who can advise you on the optimal approach to learning and onboarding to meet your needs. The Wovex sales and support teams will answer your questions or put you in contact with our most relevant partner.

Customers with any Wovex Plan have full access to all help articles via messenger on their Wovex instance or on support.wovex.com. However, if you are just a visitor you only have access to our FAQs.

We have only recently moved over to this shiny new help system. So, if you can't see what you need here, while we are in transition, please let us know via messenger. 🙂

Wovex can integrate with multiple types of databases. We have, over recent years, launched an additional set of dedicated APIs for leading systems. Wovex itself uses an SQL database on an Azure platform and there are multiple integration services on Azure to the common PPM systems.

Part of this integration is through a REST API and if a more dedicated API is needed to uncommon systems then that can be developed.

REST APIs are a flexible, lightweight way to integrate applications. They have emerged as the most common method for connecting components for systems.

Wovex also provides multiple import and export options to support integration with existing systems and processes.

These include:

Our plans include wider integrations and for specific ones we would be happy to discuss your requirements.

Please share your requirements through messenger.

Wovex has an ambitious development agenda for the Wovex platform. We work in Agile ways with regular reviews of the priority of each design, idea and issue to ensure we add what matters most to customers as efficiently as possible.

Each contact is processed and assigned a priority. This can also be assigned by the user when submitting a help system request (ticket).

1 - I can't work (Immediate, the system is inaccessible or essential features are non-functioning)
​2 - It's slowing me down (Non-essential features impaired, errors with impact on operation)
​3 - Question for information (I'm trying to work something out)

Factors considered for prioritization: Impact on service, number of customers requesting the same feature, practical bundling of issues concerning a certain feature (so we can tackle similar issues together).

Each design, idea or issue may well change in Priority as the ticket is investigated and placed in the development plan.

Users can help by adding as many details to a ticket as possible e.g. relevant titles, links to pages, videos or screengrabs of the steps taken to enable recreation of an issue.

Also, please do keep in touch with us if a feature is becoming more important for you.

The more information we have the better we can respond.

Our high-level process is:

Any query that we can't clear up in the chat will be assigned a ticket as one of the following types:

​Support Request

Bug Report

Feature requests​

Each ticket is also given a status:

In Progress - Being Processed
​ Waiting on Customer - Awaiting your Reply
​ Resolved - This ticket has been Resolved

Closed - This ticket has been Closed

You will be notified by email and in the messenger whenever your ticket state changes.

This status does change, so do let us know if you think that the status is wrong.

The more context you give us the better placed we will be to prioritise your request.

Feature requests are added to our feature request system to be managed and prioritised based on votes. Please review the ideas so far and help by adding your own ideas or voting on others.

Please add any great ideas that you may have about how to improve Wovex to our feature request system and review the ideas so far.

We think it is great to see all the ideas that Wovex users are having and we hope that it inspires you to come up with more.

Of course, we can't do everything at once, but your ideas will be prioritised based on the number of votes.

Then we can feed all your ideas into our development roadmap and adapt our scheduling to meet the most powerful and common requirements first.

We can also use this system to share product updates so watch this space.

1. Introduction

Wovex continuously evolves with user feedback, research and development and bug fixing.

If Wovex hosts your Workspace for you in the cloud, then you will receive scheduled updates automatically.

2. On-Premise

For those customers who host themselves on-premise, you won't automatically get the version updates but as scheduled releases, for example, every three months. The process and frequency of this will be agreed upon during onboarding.

Special releases can also be arranged for urgent updates.

3. Multiple Environments

For customers with multiple environments, you may have a test environment, for example, that gets updated automatically.

Then, at a time of your choosing, this can be applied to your live and test environments.

4. Extras

See the version details on: ... (Settings and more) > Settings > Admin Settings.

The version number and when last updated are at the top of the screen.

Yes, you can customise most aspects of Wovex design and language with the Enterprise plan. With mapping you can change the item titles and look and feel to match your preferred style, you can also change item colours, shapes, titles and the amount of detail displayed in many ways.

For data in your workspace, you can edit the screen layouts, change the language, tailor images and more.

Wovex can reflect your corporate guidelines and fit your common practices.

Access to these features depends on the Plan and Add-ons that you purchase. Wovex has simple best-practice settings as default.

With Clarity Plus you can tailor map item design.

With Enterprise Features you can customise Details Screens behind each item in your Workspace.

With Advanced Data Management you can change the core names for items and menus.