At Wovex, we know that effective benefits management requires the right tools—and the right support. Whether you’re just getting started or scaling up your processes, our support services ensure you have the guidance, resources, and expertise to make the most of Wovex.
We offer a comprehensive support system designed to provide help when you need it, proactive recommendations, and expert-led services for deeper strategic support.
Always-On Support: Instant Help When You Need It
For all Wovex users, we provide always-on support, ensuring you can access guidance at any time.
Live Support & AI Assistance – Get instant help via live chat, AI-powered responses, and self-service help materials.
Getting Started Tutorials & Documentation – Easy-to-follow onboarding guides, user documentation, and in-app guidance ensure you can navigate Wovex with ease.
Software Tours & Updates – Regularly updated in-app tours reflect platform improvements and ensure you’re always up to speed.
Proactive Services: Helping You Stay Ahead
We don’t just respond to issues—we help you prevent them.
Proactive Outreach – Our team reaches out before problems arise, ensuring you make the most of Wovex features.
Feature Recommendations – Discover new or underutilised features that can enhance your benefits management process.
Timely Notifications & Pop-Ups – Receive relevant updates within the platform to help streamline your workflow.
Customer Success: Maximising Your Value
We believe in continuous improvement and collaboration, which is why we provide multiple ways for customers to engage with us and contribute to Wovex’s evolution.
Feedback & Ideas Portal – Vote on feature ideas and stay informed as new updates roll out.
Enterprise Q&A & Training Sessions – Larger teams benefit from scheduled Q&A sessions, feedback discussions, and on-demand, bite-sized training content.
Just-in-Time (JIT) Training – Resources, guides, and learning materials are embedded directly into Wovex, helping teams learn and apply skills immediately.
The Advantages of Just-in-Time Training
Wovex integrates JIT training to ensure teams can acquire skills as needed, reducing downtime and increasing adoption:
Accessibility – Step-by-step guides, tutorials, and help materials are available on demand.
Relevance – Focused on immediate tasks, helping users apply knowledge quickly.
Microlearning – Delivered in short, digestible segments to improve retention.
Efficiency – Reduces cognitive overload and lengthy training sessions while adapting to evolving processes.
Enterprise & Premier Support: Tailored Assistance for Larger Teams
For organisations requiring additional support, Wovex offers Enterprise Services and Premier Support to ensure smoother implementation and ongoing expert guidance.
Premier Onboarding: A Guided Start to Success
For teams looking to maximise value quickly, Premier Onboarding provides structured assistance to ensure the best configuration of Wovex for your needs.
Technical Installation – Our experts guide you through setup, security, and integrations.
Strategic Planning – Personalised recommendations based on your business goals.
Performance Frameworks – Set up structured benefits tracking for long-term success.
Workflow Configuration – Customise workflows, settings, and automation for optimised performance.
Customised Admin Training – Hands-on training for administrators and key users.
Premier Support: Fast, High-Priority Assistance
For mission-critical operations, Premier Support offers faster response times and direct access to expert help whenever needed.
Priority Response Times – Get a response in under an hour, or as fast as 10 minutes with our top-tier support plans.
Escalation Support – Emergency assistance available via chat, email, or video call.
Extended Availability – Support beyond standard business hours to fit your needs.
The Wovex Difference: A Partnership for Success
Every organisation’s needs are different, which is why Wovex provides flexible support options. Whether you need instant help, proactive insights, or hands-on expert guidance, we ensure your benefits management process runs smoothly.
Choose the support plan that fits your needs, and let Wovex help you drive adoption, boost performance, and maximise value from your initiatives. 🚀